Return/Refund Policy

Thank you for choosing our website for your shopping needs. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to return an item.

Here is our refund and return policy:

Return Policy guidelines

  • You may return any unused and unopened item within 7 days of delivery for a full refund or exchange.
  • In case of any issue in customisation you will have to send an email which will include the damaged product photos within 24hours.
  • All returns must be accompanied by the original receipt or proof of purchase.
  • Shipping fees are non-refundable.
  • We reserve the right to refuse any return that does not meet our return policy guidelines.

Process

  • If you receive a damaged or defective item, please contact us within 24 hours of delivery.
  • We will provide you with a prepaid return label and instructions on how to return the item.
  • Once we receive the item, we will inspect it and notify you of its approval or rejection.
  • If approved, we will issue a refund or exchange the item at no additional cost to you.
  • If you have any questions or concerns about our refund and return policy, please contact our customer service team. We are happy to assist you in any way we can.
Damaged or Defective Items
  • Once we receive your return request, we will inspect it through photo verification on email and notify you of its approval or rejection.
  • If approved, your refund will be processed within 4-5 business days.
  • Refunds will be issued to the original payment method used to make the purchase.